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Sutherland Global Services Inc
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| Description: |
| Sutherland Global Services is a multinational Business Process Outsourcing (BPO) company, specializing in Back Office and Customer Management Services for Federal Agencies with 33 delivery centers and 30,000 employees.
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| Credit Cards Accepted: |
Visa
Master Card
American Express
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| Type of Business: |
Minority Owned
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| Products/Services: |
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Customer Care and Back Office Services
NAICS: 5412,5411,333112
Sutherland offers Process Management Services, Finance and Accounting, Research and Analytics Support, Transaction Processing, Order Management, Auditing and Oversight. Our Back Office solutions can be either fully managed by Sutherland or co-managed with our clients thus providing our clients with the necessary level of management flexibility.
Sutherland specializes in dedicated operations with highly competitive pricing models that align with the Agency's objectives.
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Call Centers
NAICS: 56142
Sutherland offers:
- Constituent care, employee support
- Process orders
- Insurance Claims Handling
- Application, enrollment and eligibility
- Billing Collections
- Inquiries Management
Sutherland builds and offers multi-channel constituent care via telephone, email, chat and web self-service to provide solutions that focus on improved constituent satisfaction while providing cost containtment. Sutherland delivers customized services to meet each government entitys' needs and the needs of their constituents.
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Call Center Support
NAICS: 56142,519190
Sutherland provides technical support for:
- Constituent care
- Employee support
- Constituent enrollement and elgibility
- Conduct surveys
- Operating Systems
- Generation and application processing
- Pre-qualified documents
- Monitoring and oversight
- Quality assurance surveillance processes
Sutherland's outsourcing solutions touch every aspect of our clients' end-user constituent experience. We support a wide range of IT products and services using voice, email, chat, and web self-service.
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Technical help desk
NAICS: 541513
Sutherland offers:
- Operating Systems & Applications
- Custom Application Support
- Email Support
- Network Connectivity & Basic
- Network Administration
- IT Hardware Support
- ERP Support
- Remote User Access
- Agency IT Policy
Sutherland's turn-key Agency Help Desk Solution leverages 20 years of experience, processes and tools in providing technical support. We have developed deep domain knowledge and institutionalized the critical success factors for maintaining an effective Agency Help Desk operation.
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Finance and Accounting
NAICS: 52232
Sutherland offers a complete finance and accounting processing support that includes payables, invoice entry and validation, invoice, process orders, approval and rejection, voucher line item entry, payment processing and human resource outsoring.
Billing and receivables management includes credit verification, creation and management of constituent information, automatic and manual applications and early stage collections.
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